FAQ

• What is the price of my move?
• Do I have to have a survey visit?
• When will my quote arrive?
• Do I need to arrange parking?
• How long before the move do you need my booking?
• How big are your trucks?
• What happens if the move is delayed for reasons beyond my control?
• Do you do all the packing and unpacking?
• Do you move pets?
• Can I store my things en route?
• What can’t I store?
• Can I visit the store?
• Who contacts me overseas?
• Can I track my shipment?
• What is a shared or groupage load?

Q. What is the price of my move?

A. The price of your move is determined by the volume, distance, packing materials, transport and labour requirements. If you are going overseas we also have to add in the shipping, freight, clearance and delivery charges. All of this will be explained in the quotation and accompanying letter.

Q. Do I have to have a survey visit?

A. We always prefer a visit to your home, particularly for large moves. However, if you know the volume, or it’s just a few items, we can prepare a quote without a visit. We can also supply a tick-box list by post or email for you to complete and return; if you take this option it may be wise to talk to us about packing requirements if you want it professionally packed.

Q. When will my quote arrive?

A. You should have your quotation within three days of supplying the list or us visiting you. If you need it more quickly we’ll email it back the next day.

Q. Do I need to arrange parking?

A. The timetable will be important here as some local authorities need longer than others to arrange. We are happy for you do it or we can arrange on your behalf. Costs are passed on without a mark up.

Q. How long before the move do you need my booking?

A. A minimum of two weeks is normal – but if time catches up with you, just call – we always do our best to book a move if we can.

Q. How big are your trucks?

A. We have a mixture of vehicles – the chosen truck will suit the size of the move. As well as single pantechnicons we run truck and trailer combination units and articulated vehicle so we can accommodate the very biggest removal.

Q. What happens if the move is delayed for reasons beyond my control?

A. We are flexible and can usually accommodate last minute changes in the timetable. There maybe costs involved but we keep them to a minimum.

Q. Do you do all the packing and unpacking?

A. The surveyor will advise or we can help in the office. If the budget is tight you can do all the packing into your own boxes. Otherwise we’ll supply the cartons and pack/unpack all or part for you. For overseas moves we always wrap the furniture and it’s included in the quote.

Q. Do you move pets?

A. This is a specialised business best left to experts. We have pet moving partners – just ask and we’ll include details in your quote

Q. Can I store my things en route?

A. No problem – we can keep it safe in our warehouse or arrange storage with an agent when it arrives. Just ask us for the options.

Q. What can’t I store?

A. Common sense rules here – highly inflammables, food (although new tins and jars are OK), plants and, livestock are the obvious ones. If in doubt – ask us.

Q. Can I visit the store?

A. Visitors are welcome at any time during opening hours.

Q. Who contacts me overseas?

A. We keep in touch about arrival times of shipment and out local agent or representative will also contact you to arrange necessary paperwork

Q. Can I track my shipment?

A. Once the vessel details have been confirmed you can track the container through the shipping lines website.

Q. What is a shared or groupage load?

A. If your move is too small for your own container we can arrange to co-load the things with others going to the same destination. In practise this is only good for countries with a large amount of traffic – Australia, New Zealand, Canada, the USA for example. It also works for regular European moves where you can share space on the truck. The savings made keep the quote costs down